Job Title: Aftermarket Sales Engineer
Company: Atlas Copco
Location: Tanzania
Type: Full-time
About the Company
Epiroc is a global productivity partner for mining and construction customers, accelerating the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment, and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification. Based in Stockholm, Sweden, Epiroc had revenues of more than SEK 60 billion in 2023 and employs around 18,200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epirocgroup.com.
Job Description
The Aftermarket Sales Engineer will be a key support in realizing business growth for Atlas Copco’s aftermarket products in Tanzania. This role will focus on increasing product offerings to customers, driving business growth, and enhancing customer satisfaction.
Key Responsibilities
- Grow sales for the service business, including market share with maximized profit.
- Handle customer parts and service enquiries, maximizing sales and concluding service business.
- Support the Aftermarket Manager in developing and implementing strategies to achieve growth and sales targets.
- Frequently visit customers and propose parts and services based on field audit outcomes.
- Follow up on quotations and promptly close parts and service business with customers.
- Manage customer order information and back-order reporting.
- Follow up on receivables to ensure payment terms are met and submit regular debtors’ follow-up reports.
- Ensure adequate customer product support by collaborating with the capital equipment sales team, MR team, warehouse, and logistics team.
- Prepare weekly activity reports for quotations and customer contacts.
- Document customer complaints and submit them to the Aftermarket Manager for analysis and action.
- Manage warranty issues related to capital equipment and service offerings.
- Adhere to SHEQ policies and other requirements relating to equipment care.
- Undertake ad-hoc project work as required.
Qualifications
- Background in Electrical, Mechanical, or Industrial Engineering or a related field with excellent sales experience.
- Proven sales record from a similar position with a minimum of 2 years in sales of high-quality industrial machines, preferably air compressors.
- Strong persuasive and negotiation skills.
- Proficient in MS Office tools.
- Good command of French and English.
- Must have a driving license.
- Dynamic and positive attitude.
- Customer-focused and result-oriented.
- Excellent communication skills with all levels of people in the company.
Required Behaviors
- Mature personality.
- Driven sales attitude.
- Good listener and a team worker.
- Ambitious with a strong commitment to succeed.
- Willing to develop knowledge and expertise.
- Well-organized, approachable, proactive individual who is a team player.
Why Join Us?
Our solutions are integral to numerous industries, including electronics, medical research, renewable energy, food production, and infrastructure. Working with us means engaging with the latest technologies and innovative, sustainable solutions. If you are looking for an organization where you can be challenged, learn new things, and have a bit of fun while doing it, Epiroc might be the place for you.
How to Apply
Interested candidates should click here to apply.
