Job Title: Receptionist
Company: Park Hyatt Zanzibar
Location: Zanzibar, Tanzania
Type: Full-time
About the Company
Park Hyatt Zanzibar is a prestigious hotel renowned for its exceptional service and luxurious accommodations. Located in the heart of Zanzibar, it offers a unique blend of modern amenities and traditional charm, making it a top choice for discerning travelers.
Job Description
We are seeking a qualified and experienced Receptionist to join our Front Office team. The ideal candidate will have excellent customer service skills, be proficient in hotel operations, and possess strong communication and interpersonal abilities.
Key Responsibilities
- Welcome and assist guests with check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Manage reservations and update guest information in the hotel management system.
- Coordinate with other departments to ensure guest satisfaction.
- Address and resolve guest complaints professionally.
Qualifications
- Minimum diploma in Hospitality or Tourism Management.
- At least 2 years of work experience in hotel operations.
- Proficient in MS Office, email, and hotel management software (Fidelio/Opera/RESERVE).
- Strong customer service, communication, and interpersonal skills.
How to Apply
Interested candidates should click here to apply.
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